Our client, an insurance brokerage firm urgently requires the services of a General Manager.
Ideal candidate will be responsible for overseeing the company’s operations i.e. underwriting, claims management, staff management, operational processes/ systems, and marketing.
Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems
Coordinate activities with other internal units as required to meet customer needs
Address unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals.
Ensure effective and efficient management of underwriting and claims units in the organization.
Help in the management of staff in the organization.
Ensure customer complaints are identified and recorded and addressed.
Participate in Client review meetings, external audit feedback sessions and new business tender processes.
Ensure that work levels are evenly distributed across the teams; implement work reallocation strategies where appropriate to ensure effective Work in Progress management.
Take appropriate action to address situations where referrals are not being made.
Work towards agreed budgeted revenue and costs. Construct and effectively manage team budgets.
Qualifications, Competencies and Attributes
Hold a Bachelor’s Degree in Business Management / Insurance
Must have minimum of five (5) years of Direct/Retail marketing experience in an Insurance Company or Broking Firm with proven result oriented track record.
Professional qualification in insurance is a must.
Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills.
A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision
Computer skills: Must be adept in use of Ms Word, Excel, Access, power-point, Internet and email
Honest and with high integrity
Interested and qualified candidate should send their CV to: firstname.lastname@example.org using the Job Title as the subject of the application.
Only shortlisted candidates will be contacted.