June 14, 2022
NGN ₦0 - NGN ₦0 / month
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Job Description

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Location: Lagos
The candidate will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by use of available software
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, •Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

•Follow communication procedures, guidelines and policies

•Take the extra mile to engage customers


•Proven customer support experience or experience as a Client Service Representative

•Track record of over-achieving quota

•Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices

•Customer orientation and ability to adapt/respond to different types of characters

•Excellent communication and presentation skills

•Ability to multi-task, prioritize, and manage time effectively

• Bachelor Degree in Mass Communication, Business Administration, Sociology, Economic , Public Administration etc

REMUNERATION : Attractive Salary

Interested candidates should submit their C . V with position applied for as heading in capital letter to

Previous experience in Customer Service role an added advantage

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